Writings & Thoughts
A collection of my essays and articles on tech, design, and other things I can't stop thinking about.
Beyond the "Average User": Uncovering Blind Spots and Unlocking Innovation Through Inclusive Design
Introduction - The Myth of the "Average User"
The other day, I asked my smart tv to play "Maalai Neram", a Tamil song I love. It paused for a second before confidently replying, "Okay, playing 'My Little Love' now". I tried again, enunciating clearly. It offered me a different English song.